1. Introduction
CloudMails.eu ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our email infrastructure services.
This policy applies to all users of cloudmails.eu and any related subdomains, including but not limited to SMTP servers, email hosting, cold email infrastructure, and inbox management services.
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, and billing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, bank account information (processed through secure third-party payment processors)
- Communication Data: Emails, support tickets, and chat communications with our team
2.2 Usage Data
We automatically collect certain information when you use our services:
- IP addresses and device identifiers
- Browser type and version
- Operating system
- Referring URLs and exit pages
- Email sending statistics (deliverability, open rates, click rates)
- Server logs and performance metrics
2.3 Data from Third Parties
We may receive information from:
- Payment processors (transaction verification)
- Analytics providers
- Advertising partners
- Publicly available sources
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our email infrastructure services
- Processing transactions and sending related information
- Sending technical notices, updates, and security alerts
- Responding to your comments, questions, and customer service requests
- Monitoring and analyzing usage patterns and service performance
- Detecting, preventing, and addressing technical issues and fraud
- Providing personalized features and recommendations
- Complying with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Contract Performance: Processing necessary to fulfill our contractual obligations
- Consent: Where you have given explicit consent
- Legitimate Interests: Our legitimate business interests that do not override your rights
- Legal Compliance: Processing required to comply with applicable laws
5. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account data is retained for 3 years after account closure. Transaction records are retained for 7 years per financial regulations. Server logs are retained for 90 days.
6. Data Sharing and Transfers
We do not sell your personal data. We may share data with:
- Service Providers: Hosting providers, payment processors, analytics services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
When transferring data outside the EEA, we ensure appropriate safeguards are in place through Standard Contractual Clauses or adequacy decisions.
7. Data Security
We implement industry-standard security measures including:
- 256-bit AES encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Network firewalls and intrusion detection systems
- Employee security training and access controls
8. Your Rights Under GDPR
If you are an EEA resident, you have the right to:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restrict Processing: Request limitation of processing
- Data Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at alex@cloudmails.eu.
9. Cookies and Tracking
We use cookies and similar tracking technologies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand usage patterns
- Marketing Cookies: Used for targeted advertising (opt-in)
You can control cookie preferences through our cookie consent banner. Most browsers allow you to block or delete cookies.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or to exercise your rights:
- Email: alex@cloudmails.eu
- Address: Bucharest, Romania